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Frequently Asked Questions
General HVAC Questions
Q: How often should I service my HVAC system?
A: We recommend professional maintenance at least twice a year—once before the summer cooling season and once before winter heating. Regular tune-ups keep your system efficient, prevent costly repairs, and extend its life.
Q: How do I know if it’s time to replace my system?
A: Signs include frequent repairs, uneven heating/cooling, rising energy bills, or if your system is 10–15 years old. We offer free replacement consultations to help you decide.
Q: Do you charge extra for different service areas?
A: No. Our service call fee is just $75 flat across all of Central Texas—no hidden charges, no surprises.
Cooling & Heating
Q: Why isn’t my AC blowing cold air?
A: Common causes include dirty filters, low refrigerant, or a failing compressor. Our technicians can diagnose and repair the issue quickly.
Q: How long should a furnace or air conditioner last?
A: On average, 12–15 years with proper maintenance. Regular tune-ups can add years to your system’s life.
Q: Do you offer emergency service?
A: Yes. We provide fast-response emergency HVAC services so you’re never left in the heat or cold.
Indoor Air Quality
Q: Do air purifiers really help with allergies?
A: Absolutely. Whole-home air purifiers remove dust, pollen, pet dander, and bacteria from your air, making a noticeable difference for allergy and asthma sufferers.
Q: How often should I replace my air filter?
A: Every 1–3 months, depending on your system and household factors like pets or allergies. Our maintenance plans include filter replacements to keep things simple.
Maintenance Plans
Q: Do you offer maintenance memberships?
A: Yes! We have residential, commercial, and multi-family plans—all customizable. Members enjoy scheduled tune-ups, priority service, and repair discounts.
Q: What’s included in a maintenance visit?
A: We inspect electrical components, check refrigerant levels, clean coils, replace filters, test safety controls, and ensure your system is operating at peak efficiency.
Cool Arrow Services
Q: What brands do you service?
A: We work on all makes and models of heating and cooling systems. We also install high-quality equipment from trusted brands like Carrier, Trane, Goodman, Daikin, American Standard, Lennox, Mitsubishi, ect.
Q: How quickly can you schedule service?
A: Most appointments can be scheduled within 24–48 hours, with same-day service available for emergencies.
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